Oasis Al Muna is a registered brand by Regal Sands Trading FZCO, an independent entity and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with the brands whose products are featured on its platform
General Terms
Oasis Al Muna is an official online store for premium and luxury products. Oasis Al Muna is a registered brand owned and operated by Regal Sands Trading FZCO, based in the United Arab Emirates (UAE). All matters related to this website, its use, and any transactions conducted through it are governed by the laws of the UAE.
By using our Site, application, and services you confirm that you are either at least 21 years of age or are accessing the site and its services under the supervision of a parent or legal guardian.
By subscribing to our newsletter, you accept to receive email/WhatsApp messages about commercial offers.
By placing an order with us, you accept receiving SMS/email/WhatsApp notifications regarding your order tracking status.
All products sold on Oasis Al Muna are genuine and sourced directly from official brands. Every product undergoes a thorough in-house inspection to ensure its quality and authenticity.
We guarantee the authenticity of every product and are committed to maintaining the highest standards of quality, secure transactions, and customer satisfaction.
We accept online payments using Visa, MasterCard, American Express (Amex), JCB, and Tabby.
Accepted currencies: UAE Dirhams (AED) and United States Dollars (USD).
(Note: Tabby is available for AED transactions only.)
The cardholder must retain a copy of transaction records and merchant policies and rules.
Users are responsible for maintaining the confidentiality of their account password.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards of operating country laws. Therefore, customers are encouraged to frequently visit these sections to stay updated about changes on the website. Modifications will be effective on the day they are posted.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Description of Services
Through our site www.oasisalmuna.com, customers can explore and purchase authentic, high-quality luxury items that have undergone a detailed in-house authentication process to ensure their quality and originality.
Trademarks
All trademarks, logos, and service marks displayed on the site are the property of Oasis Al Muna or their respective owners.
Users are strictly prohibited from using any trademarks, logos, or service marks for any purpose, including but not limited to using them as meta-tags or on other websites, without prior written consent from Oasis Al Muna or the trademark owner.
Unauthorized use of any trademarks belonging to Oasis Al Muna will be considered trademark infringement and may result in legal action under UAE law.
Oasis Al Muna is not affiliated or associated with the brands whose products are listed for sale on the Site. All brand names are registered trademarks of their respective owners.
Buying Terms
These Buying Terms form a binding agreement between the Customer (“Buyer”) and Oasis Al Muna, operated by Regal Sands Trading FZCO.
The Buyer acknowledges that all products are sold directly by Oasis Al Muna and that the brands themselves are not involved in the sale, verification, or authentication of the items.
The Buyer agrees to pay the displayed selling price, which includes all applicable costs, including packaging and delivery fees. Payments can be made securely via Visa, MasterCard, American Express (Amex), JCB, or Tabby (for AED transactions only).
Accepted currencies: UAE Dirhams (AED) and US Dollars (USD). Cardholders must retain copies of transaction records and adhere to merchant policies.
All sales are final.
For pre-orders or custom requests, if a deposit has been made and the Buyer decides not to proceed, the deposit is non-refundable.
Oasis Al Muna ensures that every item sold undergoes a strict authentication process to guarantee authenticity and uphold the highest standards of trust and quality.
Shipping & Delivery
Delivery Policy
Oasis Al Muna ships all products directly from our inventory to the customer.
- After placing an order, the customer will receive a payment confirmation via email, followed by shipping updates.
- Delivery fees are included in the displayed price unless otherwise specified.
- Standard delivery time: 1–3 business days within the UAE. International delivery times may vary depending on the destination.
Cancellation Policy
Orders can be cancelled anytime before the product has been shipped.
Once the product has been delivered, cancellations will be handled under the Return Policy.
Online Returs
Return Policy
Returns are only accepted under the following circumstances:
Reason 1: Wrong product shipped by Oasis Al Muna
Reason 2: Product is defective / counterfeit / not compliant with the product page description
Procedure:
- The Buyer must notify Oasis Al Muna within 2 days of receiving the product if the product is defective or incorrect, including a clear description and photos.
- For Reason 1, Oasis Al Muna will arrange a replacement with the correct product.
- For Reason 2, Oasis Al Muna will review the issue and propose a suitable solution, which may include returning the product and issuing a full refund.
Exceptions:
- Rare and high-value items such as Hermès Kelly, Birkin, and luxury watches are non-returnable, except in cases of a defective product or wrong item delivered.
All returns must be arranged in coordination with Oasis Al Muna, and no additional charges will apply to the buyer for collection.
Privacy & Security Policy
Oasis Al Muna respects your privacy and protects your personal and payment information.
- No personal or payment information is stored, sold, shared, rented, or leased to any third parties.
- Payment details submitted on our website are processed securely by our payment provider via encrypted connections.
- Oasis Al Muna will not share your debit/credit card information with third parties.
- We implement appropriate hardware and software measures to ensure data security; however, Oasis Al Muna cannot guarantee complete security of information transmitted online.
- Our website may link to other websites. Oasis Al Muna is not responsible for the privacy policies of third-party websites. If you share information with such websites, different rules may apply.
